A generic data-driven recommendation system for large-scale regular and ride-hailing taxi services

Modern taxi services are usually classified into two major categories: traditional taxicabs and ride-hailing services. For both services, it is required to design highly efficient recommendation systems to satisfy passengers’ quality of experience and drivers’ benefits. Customers desire to minimize their waiting time before rides, while drivers aim to speed up their customer hunting. In this paper, we propose to leverage taxi service efficiency by designing a generic and smart recommendation system that exploits the benefits of Vehicular Social Networks (VSNs). Aiming at optimizing three key performance metrics, number of pick-ups, customer waiting time, and vacant traveled distance for both taxi services, the proposed recommendation system starts by efficiently estimating the future customer demands in different clusters of the area of interest. Then, it proposes an optimal taxi-to-region matching according to the location of each taxi and the future requested demand of each region. Finally, an optimized geo-routing algorithm is developed to minimize the navigation time spent by drivers. Our simulation model is applied to the borough of Manhattan and is validated with realistic data. Selected results show that significant performance gains are achieved thanks to the additional cooperation among taxi drivers enabled by VSN, as compared to traditional cases.