TY - JOUR
T1 - The role of the document delivery service at an evolving research library in Saudi Arabia
AU - Vijayakumar, J.K.
AU - Ba-Rayyan, Faten A.
N1 - KAUST Repository Item: Exported on 2020-10-01
PY - 2015/2/10
Y1 - 2015/2/10
N2 - Design/methodology/approach
– To collect the responses of document delivery service users, an online questionnaire was used with 12
multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were
collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared
to compare the results. There were 71 responses in 2010 and 95 in 2013.
Findings
– In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document
delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized
collection in brand new libraries.
delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized
collection in brand new libraries.
Originality/value
– This is the first published study of user perception of document delivery in Saudi Arabia.
AB - Design/methodology/approach
– To collect the responses of document delivery service users, an online questionnaire was used with 12
multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were
collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared
to compare the results. There were 71 responses in 2010 and 95 in 2013.
Findings
– In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document
delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized
collection in brand new libraries.
delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized
collection in brand new libraries.
Originality/value
– This is the first published study of user perception of document delivery in Saudi Arabia.
UR - http://hdl.handle.net/10754/346310
UR - http://www.emeraldinsight.com/doi/abs/10.1108/ILDS-01-2014-0011
UR - http://www.scopus.com/inward/record.url?scp=84923339172&partnerID=8YFLogxK
U2 - 10.1108/ILDS-01-2014-0011
DO - 10.1108/ILDS-01-2014-0011
M3 - Article
SN - 0264-1615
VL - 43
SP - 41
EP - 46
JO - Interlending & Document Supply
JF - Interlending & Document Supply
IS - 1
ER -